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How To Create a Great Customer Experience

How To Create a Great Customer Experience

by Rebekah | Jan 22, 2015 | Buyer Journey, Engagement Marketing, How-To Hive, Inbound Marketing, Lifecycle Marketing, Marketing Automation

Planning an inbound digital marketing strategy starts with creating brand awareness, helping buyers through the conversion process by supporting their increasing need for more specific information, then carrying them through the buying process until at last delivering...
How to Create a Customer Journey Strategy

How to Create a Customer Journey Strategy

by Rebekah | Nov 4, 2014 | Buyer Journey, Buyer Personas, How-To Hive, Inbound Marketing

Again I am speaking on an AdAge article recently released that states that the CMO that will survive in today’s world must be able to own the customer journey.  Today I am discussing how to go about creating customer journey strategies. They suggest a four-fold...
How To Define Your Customer TouchPoints

How To Define Your Customer TouchPoints

by Rebekah | Oct 13, 2014 | Buyer Journey, How-To Hive, Inbound Marketing

AdAge just released an article that states that the CMO that will survive in today’s world must be able to own the customer journey.  That begs the question, how do we go about doing that? They suggest a four-fold approach. Do you know your customers?  I...
How to Create B2B Buyer Personas

How to Create B2B Buyer Personas

by Rebekah | Oct 9, 2014 | Buyer Personas, How-To Hive, Inbound Marketing

When you are looking for information on building B2B buyer personas, this is what you may find: “Step 1 – Buyer persona definition, Step 2 – So now you know who your buyers are, Congratulations!” Wait, what?  I’m filling in the blanks how...
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